Automotive
Resident Service.

About the company

Since 2020, we have represented suppliers in quality and logistics matters directly at their customers’ sites. Our resident technicians and engineers help strengthen business relationships and reduce quality costs. Our main focus is automotive interior components.

Services

Complaint management

We represent you when addressing quality issues with supplied products.

• Your resident specialist is the contact for both you and your customer and helps resolve the issue.

Customer communication

We align the solution with your company policies and production needs.

• Together with your customer, we agree on a process that keeps the assembly line running smoothly.

Part analysis

We examine rejected parts and assess whether the complaint is justified.

• We agree on the next steps with the quality specialist responsible for the product.

Part inspection

We inspect deliveries and oversee sorting and sequencing.

• We establish an inspection process at the customer’s site and supervise the external provider to keep parts flowing to the production line.

Part rework

We rework parts according to your instructions.

• We help reduce transport and scrapping costs.

Change management & new projects

We oversee the introduction of new and modified parts.

• We verify their introduction to the customer’s assembly line and compliance with FIFO.

Logistics & system transactions

We arrange sample transport and the associated transactions.

• We carry out the required operations in the customer’s system as needed.

Reporting

We prepare data and reports to suit your needs.

• From Pareto analysis of defects to tailored analyses, reports and presentations.

Locations

• Rastatt · Germany · Mercedes-Benz
• Sindelfingen · Germany · Mercedes-Benz
• Zuffenhausen · Germany · Porsche
• Eisenach · Germany · Opel
• Rüsselsheim · Germany · Opel
• Mladá Boleslav · Czechia
• Planá nad Lužnicí · Czechia
• Kecskemét · Hungary · Mercedes-Benz

Locations are taken from the current ARS map. Markers indicate cities. The original map does not display a brand for the Czech locations. Manufacturer names do not imply a direct contractual partnership.

Contact and company details

Automotive Resident Service s.r.o.
Na Průhoně 3412, 276 01 Mělník, Czech Republic

+420 737 952 190
michal.hartman@resident-service.cz

Company ID: 08632863 · VAT ID: CZ08632863

Data sources and currency

Source: resident-service.cz. Retrieved 2026-09-14. The focus on interior components was specified by the client commissioning this redesign. ARS must confirm current locations before publication. This is a design prototype.

Our vision

• Provide high-quality, flexible support.
• Improve service efficiency through continuous development.
• Develop our business in line with automotive industry trends.
• Strengthen our international competitiveness.
• Be a key partner in the service supply chain.

Hands-on problem solving

Not every situation can be anticipated. We also help with requests beyond the usual scope or quality department, working with you to find a solution.

Certification

QMS ISO 9001:2015 — Quality management system for resident engineering and customer representation in the automotive industry.

Issuer: TAYLLORCOX · Document number: 2403223386
Validity stated on the document: 21 March 2027

The original certificate was obtained directly from the ARS website. The document states validity until 21 March 2027. The address on the document is historical; the website contact address remains Na Průhoně 3412, Mělník.