# Automotive Resident Service s.r.o.

## About the company
Since 2020, we have represented suppliers in quality and logistics matters directly at their customers’ sites. Our resident technicians and engineers help strengthen business relationships and reduce quality costs. Our main focus is automotive interior components.

## Services
### Complaint management
We represent you when addressing quality issues with supplied products.
- Your resident specialist is the contact for both you and your customer and helps resolve the issue.

### Customer communication
We align the solution with your company policies and production needs.
- Together with your customer, we agree on a process that keeps the assembly line running smoothly.

### Part analysis
We examine rejected parts and assess whether the complaint is justified.
- We agree on the next steps with the quality specialist responsible for the product.

### Part inspection
We inspect deliveries and oversee sorting and sequencing.
- We establish an inspection process at the customer’s site and supervise the external provider to keep parts flowing to the production line.

### Part rework
We rework parts according to your instructions.
- We help reduce transport and scrapping costs.

### Change management & new projects
We oversee the introduction of new and modified parts.
- We verify their introduction to the customer’s assembly line and compliance with FIFO.

### Logistics & system transactions
We arrange sample transport and the associated transactions.
- We carry out the required operations in the customer’s system as needed.

### Reporting
We prepare data and reports to suit your needs.
- From Pareto analysis of defects to tailored analyses, reports and presentations.

## Locations shown on the current map of the source website
- Rastatt, Germany — Mercedes-Benz
- Sindelfingen, Germany — Mercedes-Benz
- Zuffenhausen, Germany — Porsche
- Eisenach, Germany — Opel
- Rüsselsheim, Germany — Opel
- Mladá Boleslav, Czechia
- Planá nad Lužnicí, Czechia
- Kecskemét, Hungary — Mercedes-Benz

Manufacturer names identify the locations served and do not imply a direct contractual partnership. The source map does not publicly display a brand for the Czech locations. Markers indicate cities, not exact plant addresses.

## Contact
- Phone: +420 737 952 190
- E-mail: michal.hartman@resident-service.cz
- Address: Na Průhoně 3412, 276 01 Mělník, Czech Republic
- Company ID: 08632863
- VAT ID: CZ08632863

## Source and currency
Source: https://resident-service.cz/
Retrieved: 2026-09-14. The focus on interior components was specified by the client commissioning this redesign. Locations follow the map rather than the historical timeline. ARS must confirm current locations before publication. This is a design prototype.

## Our vision
- Provide high-quality, flexible support.
- Improve service efficiency through continuous development.
- Develop our business in line with automotive industry trends.
- Strengthen our international competitiveness.
- Be a key partner in the service supply chain.

## Our values
- Flexibility: We adapt our support to your needs.
- Honesty: We communicate openly and directly.
- Commitment: We work to find a solution.
- Loyalty: We stand alongside your team.

## Hands-on problem solving
Not every situation can be anticipated. We also help with requests beyond the usual scope or quality department, working with you to find a solution.

## Certification
QMS ISO 9001:2015
Quality management system for resident engineering and customer representation in the automotive industry.
The original certificate was obtained directly from the ARS website. The document states validity until 21 March 2027. The address on the document is historical; the website contact address remains Na Průhoně 3412, Mělník.

- Issuer: TAYLLORCOX
- Document number: 2403223386
- Issued: 2024-03-22
- Validity stated on the document: 2027-03-21
- [Original certificate](/assets/ars-iso-certificate.webp)
- [Source file on the ARS website](https://resident-service.cz/wp-content/uploads/2023/09/Certifikat-ISO-9001-2015-1-scaled.webp)